Mark Maynard: From Corporate Leader to Independent Consultant
Service leadership, personal branding, speaker website strategy, customer experience, and book publishing all come together in this conversation with @TheMarkMaynard .
In this episode, I sit down with my friend and client Mark Maynard, a speaker, advisor, and service leadership expert who spent 30 years with Union Square Hospitality Group in New York City, leading restaurants, bars, catering teams, and a jazz club.
Mark is now building the next chapter of his work as a consultant, speaker, author, and advisor. We talk about what it really takes to turn decades of experience into a meaningful personal brand, a powerful speaking platform, and a book that is built with patience instead of panic.
We dig into his two signature talks, Why Are You Here? and Complaints Are Gifts, and why these ideas matter for leaders, teams, business owners, authors, and anyone trying to create a better customer experience.
This conversation is especially valuable for nonfiction authors, consultants, coaches, and speakers who are trying to package their expertise, clarify their message, build an online presence, and create trust before their book ever launches.
Mark’s story is a reminder that your personal brand is not just your website, your book, or your content. It is the way your experience, message, service, and point of view come together to help people solve real problems.
If you are an author, speaker, or expert trying to build a brand that actually means something, this one is worth watching.
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